Northwind/
Kael/What it knows, and where it came from
nothing here was written by hand · each layer is made of the one before it
What happened · 18 runs
09:02sent 34 renewal notices
22 Sepread four weeks of threads
15:20drafted the price change
12 Sepyou corrected Kael, in Claude
26 Sepheld a send off a Friday
What it learned · 41 sentences
Enterprise accounts want the invoice before the notice.
Surprise charges are the top reason accounts leave.
Ana approves anything that mentions price.
Never send a price change on a Friday.
How we do things · 6
Tell them before the charge, not after.when a renewal is seven days out
A person approves anything about price.and it never goes out on a Friday
What an agent keeps
Sentences, not a transcript.
It learned it from you
One correction in September, and it has not asked you again since.
See what an agent isKael knowsSince 12 September
Never send a price change on a Friday.
You said it once. Used 4 times since.
It notices the repeat
Make the same call enough times and it writes the practice down.
See skills0times you made the same call
Held the notice until Ana read itNow a practice
when anything about price goes out
You can switch any of it off
Turn one off and it goes back to guessing — visibly, on that one point.
See what changed
Kael · 41 memories
Ana approves anything about priceused 9 times
Never on a Fridayused 4 times
Invoices on the first working dayyou turned this off
You can read all of it
Every memory says where it came from.
A sentence, not an embedding
A line of English in a list you can open, not a number nobody can read.
Read the docs
kael.md · what it learned
- Ana approves anything about price.
- Never send a price change on a Friday.
- Enterprise wants the invoice first.
## how we do things
- Tell them before the charge, not after.
Its source comes with it
Who said it, when, and what it came out of. Argue with the source.
See the record
Where these came from
12 SepYou corrected Kael on Friday sends
15 SepFrom 2 runs, confirmed by you
22 SepMira read 34 support threads
3 SepYou set the refund limit
Wrong things get forgotten
A memory that turned out false is removed — but what it caused stays.
See the inbox
Removed 20 September
Was learnedInvoices on the first working day
Still on the recordthe 6 notices it sent while it held
Correct it once.
Tell an agent something today, and check next week whether it still knows.